What You Should Know About Voice of the Customer Survey Questions

What You Should Know About Voice of the Customer Survey Questions

Companies that don’t measure the impact of Voice of the Customer (VoC) programs will not see improvements in satisfaction and may even see declines. The Contact Center Pipeline reported those findings in its 2019 report on VoC. The survey found that some companies still lack in these crucial areas

Continue reading…

Leave a Reply

Your email address will not be published. Required fields are marked *