Skip to content

Let's talk about CX

where CX happens

Primary Menu
  • Customer Experience Books
  • CX Events
    • Categories
    • Locations
    • My Bookings
    • Tags
  • Embed Link
  • PR Newswire
  • Submit Event
  • Home
  • CX News
  • Focus Your Customer Journey Maps on Actions, Not Abstractions
  • CX News

Focus Your Customer Journey Maps on Actions, Not Abstractions

By sultanology 2 weeks ago

Focus Your Customer Journey Maps on Actions, Not Abstractions

The problem with journey mapping is that too much time gets wasted on abstractions about the journeys themselves.

Continue reading…

Continue Reading

Previous Empowering Teams With Enterprise Search
Next Why Artificial Intelligence May Not Offer the Business Value You Think

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Categories

  • Acquia
  • Adobe
  • CX News
  • Oracle
  • Qualtrics
  • Salesforce
  • SAP
  • Technology

PR Newswire

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Events

  • No events
Copyright © All rights reserved. | Magazine 7 by AF themes.