Customer Experience Books

It is key to keep up to date on CX, this is why we share with you some of the greatest books currently trending on Amazon.

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
4.8 out of 5 stars (556)
$20.96 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
4.5 out of 5 stars (1566)
$9.49 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Fish!: A Proven Way to Boost Morale and Improve Results
4.6 out of 5 stars (1957)
$11.43 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Inspired: How to Create Tech Products Customers Love, Second Edition
4.6 out of 5 stars (2221)
$17.99 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development
4.7 out of 5 stars (1368)
$23.95 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
INSPIRED: How to Create Tech Products Customers Love (Silicon Valley Product Group)
4.6 out of 5 stars (2221)
$18.00 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
4.7 out of 5 stars (712)
$1.90 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Building a StoryBrand: Clarify Your Message So Customers Will Listen
4.7 out of 5 stars (5208)
$11.12 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money
4.7 out of 5 stars (98)
$16.28 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Be Our Guest: Perfecting the Art of Customer Service
4.7 out of 5 stars (1297)
$19.95 (as of October 15, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)