Do Your Customers Trust You on AI, Data Collection and Customer Experience?
A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent
Salesforce
PwC Bets $2.4B on Employee Experience, LumApps Makes Good on HeyAxel Buy, More News
This week, PwC bets big on employee experience, LumApps introduces a personalized employee journey solution,
Teams vs. Slack Debate: Which Is Best for Collaboration?
Salesforce's Slack and Microsoft's Teams both offer important collaboration capabilities for the digital workplace, but
OSF Digital Raises $100M, Plans Expansion in Digital Commerce
OSF Digital raises a growth equity investment of $100 million spearheaded by Sunstone Partners. Continue
Salesforce Updates Service, Marketing Clouds With Conversational AI, CDP Enhancements
Salesforce Services and Marketing Cloud now use AI-powered conversational intelligence and Customer Data Platform, among
Do We Have a Global Digital Workplace Skills Crisis?
Salesforce’s Global Digital Skills Index takes an in-depth look at the findings based on what
Salesforce’s Multi-Factor Authentication Compliance Date Arrives
Salesforce's compliance date for multi-factor authentication came this month. Why did the CRM giant make
Microsoft Teams Userbase Grows, Collaboration Tops Enterprise Wish List & More News
Microsoft Teams continues to grow, IBM's hybrid cloud strategy pays off, Swoop offers analytics for
Collaboration Platforms Find Their First Use Case in Remote Sales Teams
We still have a long way to go to realize the potential of remote collaboration.
3 Customer Experience Lessons Brands Can Learn From Amazon
When it comes to hyper-personalization and CX, Amazon is one of the first brands that