Drupal’s Business Survey Drops, WordPress Launches State of the Word & More News
In this month’s open source newsbyte, Drupal’s annual survey rolls out, WordPress delivers its State
CX News
Delivering Value From IT Audit
Work, even in teams such as IT audit, should be designed to address the business
Uncertainty Reigns About the Start of the Hybrid Work Era and More HR Tech News
Executives wonder when they can open offices, COVID pushes some salaries up and learning and
Take Your Cloud Strategy Into the Future
Organizations that have not already developed a cloud strategy will have to do so this
When Personalized Enterprise Search Results Are Hidden in a Black Box
AI has a place in enterprise search. But businesses need to ensure appropriate levels of
Experience Is the Method, Outcomes Are the Goal
Customer experience outcomes — not experiences — have become the new north star for progressive
10 Ways to Measure Chatbot Program Success
Chatbots may be all the rage, but you need some solid metrics around your programs
How the Customer Experience Has Been Altered for Good
When it came to the customer experience, the norm for the insurance world used to
Watch for These Martech Challenges in 2021
Marketing executives share challenges they expect in the year ahead and tips on how best
How Digital Workplace Governance Supports Agility
An interesting, and slightly counterintuitive approach to ensuring a digital workplace supports agility is to