Why Your Digital Workplace Cannot Be One-Size-Fits-All
The most important assets retained by nearly any business is not its real estate or
CX News
Act-On Integrates With Zoom, Amperity Partners With Zendesk and More DX News
Act-On Software, which provides marketing automation software, has announced an integration with Zoom. The integration follows
Microsoft, Verizon Partner for Edge, Google Workspace’s New Add-Ons and More News
Hardly a week goes by without one tech company or another claiming that the latest
5 Customer Success Lessons Electric Utilities Should Adopt from High-Tech
Electric utilities have had a weak relationship with customers — whom they called customers “ratepayers”
SharePoint Syntex: The First Stop on the Road to Project Cortex
Whatever happened to Project Cortex? Microsoft introduced Cortex with great fanfare at its 2019 Ignite Conference, with
Mapping Employee Journeys Can Make a Better Workplace
The 42% of organizations that have a customer journey map developed it within the past
Does Netflix CEO’s ‘Pure Negative’ Comment on Working from Home Have Merit?
Has your organization adapted to working from home yet? Many say yes. One prominent CEO
Building a Dynamic Cloud Strategy: What It Means and How It Changes in the Wake of COVID-19
COVID-19 has brought about a fundamental shift in technology strategy. Organizations have been forced to
Navy Federal: How the Largest US Credit Union Keeps Employee Experience Shipshape
Most employers measure employee tenure in terms of years. According to estimates from the U.S. Bureau
Making Your 2021 Marketing Plan? These Data Points Can Help
When I received the reminder that this month’s article was due I thought, “Nooooooooo …