Why Most Companies Stink at Customer Feedback
The majority of companies are ineffective at working customer feedback into corporate decisions. Here’s where
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Executives: Should You Be Active on Social Media?
In a bake-off between two comparable vendors selling me “digitally transformative” products, I’ll lean to
Advancing the Digital Maturity of Internal Communications
Internal communications has proved its worth during the pandemic, but its path forward is filled
Rob Ryan: Want Great Employee Experiences? Take a Walk in Their Shoes
Workgrid’s Rob Ryan shares the big opportunities he sees in employee experience, taking an employee-centric
What’s Top of Mind for Chief Data Officers in 2021?
Organizational data leaders have their share of challenges as their businesses navigate out of a
Amazon Announces First Robotic Fulfillment Center
Shreveport, La. is the latest site for the construction of a new Amazon robotics fulfillment
Journey Orchestration Leads to Better Customer and Employee Experiences
Despite all the discussion about customer experience and employee experience last year, many brands still
What You Need to Enable and Sustain Marketing Agility
These are the five most critical tools to have in your transformation toolbox if you
Customer Journey Mapping: A How-To Guide
A customer journey map illustrates all of the touchpoints that a customer has with a
CX Newsbyte: Acquisitions Abound, Google Cloud & LiveView Partner up and More News
Demandbase acquires InsideView and DemandMatrix, TGP and Francisco Partners set to acquire Boomi, Google Cloud