Embracing Sustainable Digital Design
In every design decision we make we must think about the earth experience. Does this
sultanology
What Is API Management (and Why Do I Need It)?
API management platforms help companies to centralize control of their APIs and ensure they meet
Social Media Trends to Consider in Your 2021 Marketing Strategy
The “social” part of social media took on a whole new weight in 2020, as
How SEO Can Boost Customer Experience
In SEO as in life, to get some, you have to give some. So forget
3 Predictions for the CDP Market in 2021
The CDP category faces its toughest challenge yet in 2021: to prove whether it belongs.
How CIOs Can Lead Change
CIOs need to keep their internal momentum going to be able to respond to the
Hootsuite Acquires Sparkcentral, Khoros Acquires Topbox and More CX News
Hootsuite acquired customer engagement platform, Sparkcentral to start the New Year with some big acquisition
Improving the Customer Experience: Should You Invest in a CDP or a CRM?
Many brands are revisiting their customer experience initiatives, and are looking into investing in either
The Skills Customer Engagement Practitioners Learned in 2020
The skills that were needed to execute your 2020 marketing plan were much different from
What We Can Learn From Nearly 9,000 Yammer Communities
A recent study of Yammer communities dispelled several previously held theories of how employees responded