Getting the Most Out of Internal Audit
An effective internal audit team can provide great value to an organization. It’s encouraging this
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Digital Workplace Tech Expanded in the Pandemic. Here’s What’s Next
The role of digital workplace technology, cemented during the pandemic, will only continue to grow
Zoom Gains Ground in Telephony, Microsoft Adds Video Features to Teams & More News
In this week’s Workplace Newsbyte, Zoom grows in the telephony space, Microsoft improves its video
Pega Acquires Qurious, Salesforce Introduces Loyalty Management & More CX News
In this week’s CX newsbyte, acquisitions from Pega, Mailchimp and Verve, an update from Salesforce.
Not All Customers Are Created Equal
If the people who provide your brand with higher revenue don’t receive a better CX
That’s the Way the Cookie Crumbles
With the fall of third-party cookies, innovators, creators and startups now have an opportunity to
Marketing Experts Share Their 2021 Trends
What do marketing experts see coming? Here’s what I’m hearing from my network. Continue reading…
The Power of Digital Empathy for Making Customer Connections
No matter your business model, your customers have one overarching need: the desire to feel
What Do the Google Antitrust Lawsuits Mean for Marketers?
Google faces another antitrust lawsuit. What are they about, and what will the impact of
CMS vs. DMS: Understanding the Key Differences
While document management systems and content management systems have some overlap there are key differences