Customer Experience Books

By sultanology 9 months ago
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
4.6 out of 5 stars (194)
$14.95 (as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
The Trusted Advisor
4.5 out of 5 stars (580)
$11.19 (as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
4.7 out of 5 stars (1086)
(as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers―While Driving Growth For Your Company
4.6 out of 5 stars (142)
$27.55 (as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Expert Secrets: The Underground Playbook for Converting Your Online Visitors into Lifelong Customers
4.8 out of 5 stars (474)
$16.39 (as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
4.8 out of 5 stars (492)
$23.49 (as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Consumer Behavior (What's New in Marketing)
4.4 out of 5 stars (43)
$224.99 (as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Inspired: How to Create Tech Products Customers Love, Second Edition
4.6 out of 5 stars (1277)
(as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)
4.6 out of 5 stars (952)
$14.24 (as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
4.7 out of 5 stars (356)
(as of January 27, 2021 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)