Rick Delisi on Let’s Talk About CX
For our latest episode, we are featuring Rick Delisi. Rick has been researching customer service
Microsoft Debuts Viva Goals, Google Revisits Classic Sites Shutdown Timeline, More News
Microsoft puts Ally.io buy to work in Viva, Google pushes back Classic Sites shutdown (again),
Tableau Introduces Tableau Cloud, Oracle Updates Oracle Service, More CX News
Tableau unveils publicly shared dashboards, Quantum Metrics offers up more CX data, Pega partners with
The Speed of Work Today: More, Faster, Now
The dizzying array of communication tools we use in the workplace has led to unprecedented
Vimeo Now Makes Videos More Discoverable
Vimeo automatically optimizes movies for search to enhance user and site views. Continue reading…
Here’s What Consumers Hate About Chatbots
Better make the transfer from human to chatbot smooth. You'll lose customers if you don't.
Can You Have Your Privacy-Personalization Cake and Eat It, Too?
How can brands have their cake (protecting consumer privacy) and eat it too (provide hyper-personalized
Always On, Too Many Meetings: Is This the Future of Hybrid?
There’s no one-stop solution to make flexible hybrid working work. But a good start is
MParticle Introduces Audience Journeys to Personalize Customer Experience
Marketers may use mParticle's new Journey Builder to create audience sequences that change throughout the
What Europe’s AI Act Could Mean for Marketers
What could the new AI Act in Europe mean for today's marketers? Continue reading…
4 Ways the Metaverse Can Enhance the Customer Experience
Savvy companies aren't waiting for the metaverse to go mainstream to establish a presence on